Client Services
Work Order Requests
Facilities Management Client Services business hours are 7:00 a.m. to 4:30 p.m. Monday to Friday. If you are submitting outside of these hours, or during campus closure periods, please be advised that your email will be addressed in priority sequence when business hours resume.
For life-threatening or immediate campus safety emergency (example: fire, gas smell), please call 911.
For non-urgent facilities work requests, please complete an online work order request by visiting (深夜福利站 credentials required).
Waste & Recycling Portal
Access the intuitive online request form for services related to removal.
Project Request
If requests involve renovations, new installations, infrastructure modifications, or the addition of new appliances, please submit an online FM Project Request Form
Call-in Service
For urgent facilities requests (example: floods or major leaks, major loss of power, overflowing toilets, elevators not working, accessibility issues affecting safety or access), please call Client Service at ext. 83304 or by dialing 519-661-3304.
Callers will be greeted with a phone tree system, providing service options.
- Press "1" for urgent requests regarding facilities maintenance and key inquiries.
- Press "2" for construction project estimates, tenders or locates.
- Press "3" for Campus Service Interruptions.
- Press "9" to repeat the menu.
This number is monitored 24/7 and is the best way to report facilities-related emergencies. During winter months, this number should be used for reporting snowy and slippery conditions.
Please have the following information ready when you contact Client Services or submit a work order request:
- Full name and phone number
- Building name and exact location of the problem – including the room number
- If the concern is not in a room, please provide the two nearest rooms
- Description of the problem or concern, including:
- The severity of the problem
- Any noise or smell (please describe)
- Whether you have seen the problem area
- Proximity to equipment and/or supplies
- Description of the item that is malfunctioning
- Account number or speed code (for chargeable services)
- Understanding FM Charges to Department Accounts (Operational Excellence)
